Terms and conditions

Credit Card payments are collected by Trekksoft AG acting as an authorised agent of TourMeOut. Subsequently, Trekksoft AG will appear as TOUR ME OUT on your credit card statement.

The domain where you enter and process your payment is owned and operated by TrekkSoft AG.

Meeting Points

BARCELONA – WALKING TOURS – Plaza Real by the Water Fountain – PARTY TOUR – Kabul Hostel Bar on 1st Floor (Plaza Real 17)

 

VALENCIA – WALKING TOURS: Plaza de la Virgen by the Water Fountain  (Look for the guides with yellow backpacks) - PUB CRAWL: Plaza de la Virgen by the Water Fountain.

 

For any further information or to contact us directly please call

BARCELONA - +34 610 295 921 - barcelona@tourmeout.com

VALENCIA - +34 691 698 884 - valencia@tourmeout.com

 

Tour Me Out ("the Company") accepts your ("the Customer") booking under the following terms and conditions.

General


These terms and conditions, together with any other written information brought to your attention before we confirm your booking, shall form the basis of your contract with Tour Me Out ('us', 'we' or the 'Company') in respect of the relevant tour or other holiday experience (together referred to in these terms and conditions as ‘tours’) to be provided by the Company. Please read these terms and conditions carefully and contact us if you have any queries. 

Within these conditions, 'you' and 'your' means all persons named on the booking. By making a booking, the 'lead passenger' specified in the booking will be deemed to have accepted these conditions on behalf of all passengers named within the booking. 

We endeavour to ensure that the information and prices in our brochures and on our website are accurate; however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You should check the current price and all other details relating to the arrangements that you wish to book before your booking request is made. All tours are sold subject to availability. 

Booking Process


Bookings can be made via our website, by telephone, in person our resprestatives, our collaberators or by contacting us by email at adrian@tourmeout.com, valencia@tourmeout.com, barcelona@tourmeout.com or jose@tourmeout.com

Your booking is not confirmed until we have issued your booking confirmation. At that point a binding contract will be entered into between us. Unless otherwise agreed, a booking confirmation will only be issued once we have received full payment from you or a deposit has been made. We cannot be held responsible if any tour in which you are interested becomes fully booked or otherwise unavailable prior to full payment or a deposit being received from you.

Pricing

Admission fees to monuments during our guided tours are not included in the tour price unless expressly stated in the tour description. 

Unless otherwise expressly stated in the tour description, the cost of accommodation is not included in the price, although we can arrange accommodation on your behalf. If you wish us to do so, we will endeavour to book accommodation falling within the price bracket specified by you. If accommodation within the specified price bracket is not available or cannot be booked for any reason, we will discuss this with you before booking any alternative accommodation on your behalf. The costs of any special requests or supplements (including single supplements and/or child prices) will vary depending on, for example, the policies of the relevant accommodation providers or other suppliers. Please ask us about this at the time of making your booking enquiry.

Group Bookings

If you wish to make a group booking (being the booking of a tour for 10 or more individuals) then please contact us to discuss your requirements further. If we quote a price for a group booking which is based upon a specified number of individuals then, in the event of the size of the group increasing or decreasing in size, we may alter our quoted price accordingly to reflect the revised numbers. Any changes made following the issue of your booking confirmation will be dealt with as a requested change, as detailed in these terms and conditions. Please note that we reserve the right to charge a deposit in respect of group bookings and we will advise you of this when discussing your booking enquiry.

Changes by You

If you wish to change any part of your confirmed booking, you should inform us in writing as soon as possible. This should be done by the lead passenger named on the booking. Whilst we will do our best to assist you, we cannot guarantee that we will be able to meet your request. 

Where we can meet a change request made by you, any changes made will be subject to an administration fee (as advised by the Company). In addition, you will also be required to meet any extra costs incurred by us (and any costs or charges incurred or imposed by any of our suppliers) in making the requested change. Where we are unable to meet your change request and you no longer wish to travel on the basis of the original booking, this will be treated as a cancellation of your booking and cancellation charges may be payable by you, as outlined below.